Skill Wars (Hardcover)

The Quality Journey Becomes a Short Trip; Part 1 Measuring Human Capital Development; Part 2 Where's the Beef? The Case for Measuring Training ROIWhere's the Beef? The Case for Measuring Training ROI; Part 3 Solving the ROI Mystery; Part 4 ROI Tax and Accounting Issues; Part 5 Reports from the Firing Line: Improving Productivity and Performance; Part 6 Profit-Culture-Thinking: An American Tale; Part 7 The Skill Wars; Part 8 A Message from the Competition; Part 9 Developing People; Part 10 Help Wanted: Creating the Next Workforce; Part 11 A Kick in the Butt; Part 12 Investing in Human Capital: A Blueprint for the 21st Century;