Crisis Negotiations : Managing Critical Incidents and Hostage Situations in Law Enforcement and Corrections (Hardcover, 6 ed)

1. Crisis Management: History and Overview 2. Crisis Management: Crisis Response Team Elements 3. Crisis Management: Basics of Negotiation 4. CRisis Management Risk Assessment 5. Crisis Management: Communication in Crisis Negotiations 6. Crisis Management: Negotiating with Emotionally Disturbed and Mentally Ill Individuals; Recognition and Guidelines 7. Crisis Management: Negotiating with Depressed and Suicidal Persons 8. Crisis Management: Negotiating with Special Populations 9. Crisis Management: Hostage Dynamics 10. Crisis Management: Managing Stress and Trauma 11. Crisis Management: Special Topics in Negotiations