Digital Government : Managing Public Sector Reform in the Digital Era (Paperback)

Part I: Introduction  1. Defining and Positioning Digital Government  Part II: Theory  2. The Role of Digital Technologies in Public Sector Reform and Transformational Change  3. Theories, Models and Concepts Related to Digital Government  Part III: Areas of Public Sector Reform  4. Digital Government Strategy, Leadership, and Governance  5. Digital Technologies in Public Service Delivery  6. Digital Technologies and Big Data in Public Policy  7. Open Government, Transparency and Accountability  8. Joined-Up Government and Cross-Government Collaboration  9. Social Media and Citizen Engagement  Part IV: Emerging Issues  10. Data and Information Management, Privacy, and Security  11. Measurement and Evaluation of Digital Government Outcomes  12. Access to Digital Government: Digital Divides and Digital Citizenship  Part V: Conclusions  13. Managing Public Sector Reform in the Digital Era: What is Different?