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· 제목 : The Language of Patient Feedback : A Corpus Linguistic Study of Online Health Communication (Hardcover)
· 분류 : 외국도서 > 언어학 > 언어학 > 일반
· ISBN : 9781138702776
· 쪽수 : 246쪽
· 출판일 : 2019-04-04
· 분류 : 외국도서 > 언어학 > 언어학 > 일반
· ISBN : 9781138702776
· 쪽수 : 246쪽
· 출판일 : 2019-04-04
목차
List of figures
List of tables
Acknowledgements
- Introduction: The NHS, patient feedback and corpus linguistics
- What seems to be the trouble? Identifying key areas of patient concern
- On a scale of 1 to 5… Comparing the rating scale with written feedback
- Rude receptionists, dismissive doctors and lovely nurses: Comparing NHS providers and staff
- I have been a patient with this surgery all my life: Age and evaluation
- Real men don’t feel pain: Language and gendered expectations
- Your feedback is important to us: Staff replies to patient feedback
- Conclusion: The health of the NHS
- References
Index
