Managing Change and Innovation in Public Service Organizations (Hardcover, 2 New edition)

Part I: Introduction  1. Change and Innovation in Public Service Organizations  2. The Volatile Environment of Public Service Organizations  3. Assessing the Need for Change and Innovation  Part II: Managing Change in Public Service Organizations  4. The Processes of Change in Public Services and Public Service Organizations  5. Organizational Culture and Managing Change in Public Service Organizations  6. Implementing Change in Public Service Organizations  Part III: Managing Innovation in Public Service Organizations  7. Understanding and Managing Innovation in Public Services  8. Developing and Supporting Innovators in Public Service Organizations  9. Managing the Process of Innovation in Public Services  Part IV: Conclusions  10. Sustaining Change and Innovation in Public Services and Public Service Organizations  11. Key Lessons and Issues for the Future