Management : A Practical Introduction (Paperback, 9th Edition)

PART I. INTRODUCTION
1. The Exceptional Manager: What You Do, How You Do It
2. Management Theory: Essential Background for the Successful Manager

PART II. THE ENVIRONMENT OF MANAGEMENT
3. The Manager's Changing Work Environment and Ethical Responsibilities: Doing the Right Thing
4. Global Management: Managing across Borders

PART III. PLANNING
5. Planning: The Foundation of Successful Management
6. Strategic Management: How Exceptional Managers Realize a Grand Design
Learning Module: Entrepreneurship
7. Individual and Group Decision Making: How Managers Make Things Happen

PART IV. ORGANIZING
8. Organizational Culture, Structure, and Design: Building Blocks of the Organization
9. Human Resource Management: Getting the Right People for Managerial Success
10. Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

PART V. LEADING
11. Managing Individual Differences and Behavior: Supervising People as People
12. Motivating Employees: Achieving Superior Performance in the Workplace
13. Groups and Teams: Increasing Cooperation, Reducing Conflict
14. Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader
15. Interpersonal and Organizational Communication: Mastering the Exchange of Information

PART VI. CONTROLLING
16. Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness
Learning Module: The Project Planner's Toolkit: Flowcharts, Gantt Charts, and Break-Even Analysis