Operations Management (Paperback, 9 ed)

Part One - Directing the operation
1. Operations management
2. Operations performance
3. Operations strategy
4. Managing product and service innovation
5. The structure and scope of operations

Part Two - Designing the operation
6. Process design
7. The layout and look of facilities
8. Process technology
9. People in operations

Part Three - Deliver
10. Planning and control
11. Capacity management
Supplement to Chapter 11 - Analytical queueing models
12. Supply chain management
13. Inventory management
14. Planning and control systems
Supplement to Chapter 14 - Materials requirements planning (MRP)
15. Lean operations

Part Four - Development
16. Operations improvement
17. Quality management
Supplement to Chapter 17 - Statistical process control (SPC)
18. Managing risk and recovery
19. Project management