Hello! : And Every Little Thing That Matters (Paperback, 1st ed. 2016)

1. Hello: The First Important Thing 2. I Notice = I Care 3. The Power of Chairs, Doors and Stairs 4. Please Hold 5. Say What? 6. There Is No Such Thing as Medium Rare 7. A Little Decency 8. From Dust to Mistrust 9. What Brings Regulars Back 10. When Things Go Wrong 11. The Old Fashioned Touch 12. Don't Scratch that Itch 13. The Blueprint 14. Every Time I Say Goodbye 15. The Manager of Small Things