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· 제목 : Can We Talk? : Seven Principles for Managing Difficult Conversations at Work (Paperback)
· 분류 : 외국도서 > 경제경영 > 관리
· ISBN : 9781398601307
· 쪽수 : 232쪽
· 출판일 : 2021-09-03
· 분류 : 외국도서 > 경제경영 > 관리
· ISBN : 9781398601307
· 쪽수 : 232쪽
· 출판일 : 2021-09-03
목차
- Chapter - 00: Introduction - The Seven Principles for Managing Difficult Conversations;
- Chapter - 01: Confidence - Trusting Yourself and the Other Party;
- Chapter - 02: Clarity - Making Your Point Clearly and Listening with an Open Mind;
- Chapter - 03: Compassion - Be Empathetic and Understanding;
- Chapter - 04: Curiosity - Asking Questions Rather Than Shutting Down;
- Chapter - 05: Compromise - Earn Respect by Respecting Others;
- Chapter - 06: Credibility - Recognizing Your Word Is Only as Good as Your Actions;
- Chapter - 07: Courage - Navigating the Obstacles;
- Chapter - 08: Bringing It All Together
