Building the E-Service Society: E-Commerce, E-Business, and E-Government (Hardcover, 2004)

E-Government Models and Processes.- Towards Key Business Process for E-Government.- An Intelligent Search Engine for Electronic Government Applications for the Resolutions of the United Nations Security Council.- Knowledge in E-Government.- E-Governance.- Democracy in the Electronic Government Era.- Usability Evaluation as Quality Assurance of E-Government Services.- Rethinking Trust and Confidence in European E-Government.- M-Commerce.- Exploring the Relationship Between Mobile Data Services Business Models and End-User Adoption.- Exploitation of Public and Private WiFi Coverage for New Business Models.- Supporting Salespersons Through Location Based Mobile Applications and Services.- Service Provisioning.- Application Service Provisioning as a Strategic Network.- Electronic Transmission of Prescriptions.- On Locations of Call Centres.- Purchase and Payment.- Fair Payment Protocols for E-Commerce.- SEMOPS: Paying with Mobile Personal Devices.- E-Business Architectures and Processes.- VM-Flow.- Evolution of Service Processes by Rule Based Transformation.- Service Composition Applied to E-Government.- Infrastructures and Marketplaces.- Identity-Enriched Session Management.- Virtual Communities for SMEs: A Cautionary Tale of an Electronic Marketplace.- Analysis of a Yield Management Model for on Demand Computing Centers.- Value Chain Management.- The Seven-Step Model for E-Grocery Fulfilment.- E-Business Governance: A Co-Evolutionary Approach to E-Business Strategy Formulation.- Inter-Organisational Collaborations Supported by E-Contracts.- E-Business Models.- Joint Development of Novel Business Models.- Drivers and Barriers for E-Business: Evolution Over Time and Comparison Between SMEs and Large Companies.- Perceived Usefulness and Ease-Of-Use Items in B2C Electronic Commerce.