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· 분류 : 외국도서 > 언어학 > 언어학 > 일반
· ISBN : 9781405185493
· 쪽수 : 320쪽
목차
1 Introduction 1
Part 1 Conversation Analysis and Social Institutions 5
2 Conversation Analysis: Some Theoretical Background 7
3 Talking Social Institutions into Being 20
4 Dimensions of Institutional Talk 34
Part 2 Calls for Emergency Service 51
5 Emergency Calls as Institutional Talk 53
6 Gatekeeping and Entitlement to Emergency Service 69
7 Emergency Calls under Stress 87
Part 3 Doctor–Patient Interaction 101
8 Patients’ Presentations of Medical Issues: The Doctor’s Problem 103
9 Patients’ Presentations of Medical Issues: The Patient’s Problem 119
10 History Taking in Medicine: Questions and Answers 135
11 Diagnosis and Treatment: Medical Authority and Its Limits 154
Part 4 Trials, Juries, and Dispute Resolution 171
12 Trial Examinations 173
13 Jury Deliberations 186
14 Informal Modes of Dispute Resolution 200
Part 5 News and Political Communication 213
15 News Interview Turn Taking 215
16 Question Design in the News Interview and Beyond 227
17 Answers and Evasions 245
18 Interaction en Masse: Audiences and Speeches 263
19 Conclusion 280
Transcript Symbols 283
References 288
Index of Names 304
Index of Subjects 309