Personalising Library Services in Higher Education : The Boutique Approach (Hardcover)

Chapter 1 Introductionducing the Boutique Approach, Andy Priestner, Elizabeth Tilley; Chapter 2 Face-to-Face Value: Personalised Communication Strategies, Andy Priestner; Chapter 3 Library Space and Designing for a Boutique Library Service in the USA, Beatrice Pulliam; sec1 Section 1; casestudyA Students as Consultants: Skolkovo Moscow School of Management, Helen Edwards; casestudyB Research Postcards at the London School of Economics, Michelle Blake, Nicola Wright; casestudyC Boutique at the Faculty of Education, Angela Cutts; casestudyD Personal Space for Study: Meeting Real Needs, Elizabeth Tilley; Chapter 4 Library Technologies for Boutique Services, Tim Wales; Chapter 5 Maximising Value, Enhancing Learning: Boutique Teaching and Training, Chris Powis; Chapter 6 Digital Literacy Support for Researchers: The Personalised Approach, Jane Secker; sec2 Section 2; casestudyE A Voice in the Wilderness: Personalised Library Services in a Virtual Environment, Margaret Westbury; casestudyF Integrating Information Skills into the Curriculum: The Next Step, Veronica Lawrence; casestudyG Online Outreach and Tailored Training: The English Faculty Library at Oxford University, Kerry Webb; casestudyH Boutique Influences on Structures and Lifelong Learning at Australian Catholic University, Tatum Mcpherson-Crowie; Chapter 7 Marketing Personalised Services, Emma Thompson; Chapter 8 The Cost-Effective Service: Is Personalised Possible?, Elizabeth Tilley; Chapter 9 Evaluating the Impact of the Boutique Library, David Streatfield; Chapter 10 Implementing and Managing Boutique, Andy Priestner, Elizabeth Tilley;