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· 제목 : Leading the Health Care Revolution Using the Toyota Production Systems: Lessons from the Frontline (Paperback) (Lessons from the Frontline)
· 분류 : 외국도서 > 경제경영 > 품질관리
· ISBN : 9781420099676
· 쪽수 : 225쪽
· 출판일 : 2015-01-05
· 분류 : 외국도서 > 경제경영 > 품질관리
· ISBN : 9781420099676
· 쪽수 : 225쪽
· 출판일 : 2015-01-05
목차
Vision for Health Care
- Customers
- Workers
- Buyers
Current State of Health Care: Conversations
- Customers
- Quality, Safety, Service, Delivery
- Workers
- Safety, Reliability, Difficulty doing work
The Current Management System in Health Care
The Toyota Management System
The Virginia Mason Story
- Seeing the gap
- Declaring change
- Learning
- Doing
- Changing
The Stories of other
- Park Nicollet
- Others
Lessons on leading
- Leaders and customers
- Leaders and their workers
- Leaders and their knowledge
- Leaders and their management system
- Leaders and old paradigms
- Drucker
- Victim Mentality
- Self Oriented vs. Customer Oriented
- Self vs. Staff
- Control
- Leaders and the management team
- Leading vs. following
- Leaders and their values
- Integrity
- Teamwork
- Service
- Improvement
- Leaders and Change
- Pace
- Magnitude
- Risk
- Leaders and Boards
- Who is managing whom?
- Accountability
- Responsibility
- Leaders and Courage
- Motivational Drivers
- Fear
- Reward
- Punishment
- Aspiration
- Leaders and Politics
- Internal constituents
- External constituents
- Physicians
- Nurses
- Management
- Leaders and Vision
- What ought to be
- Quality
- Safety
- Cost
- Delivery
