Total Quality Management for Project Management (Hardcover)

Introduction Questions to Ponder Why TQM Is Important to the Project Manager TQM Project Manager Scenario Total Quality Management Prerequisites Organizational Attributes PDCA?Shewhart CycleProject Management What Is Program Management? Why TQM Is Not Another Management Fix How to Change the Culture Eliminating Junk Activities Exercises Metrics and Requirements Questions to PonderWhy Metrics and Requirements Are Important to the Project Manager TQM Project Manager Scenario Product Requirements Project Requirements Derived Requirements Internal Requirements Regulatory Requirements Standards Exercises TQM Tools Questions To Ponder Why TQM Tools are Important to the Project Manager TQM Project Manager Scenario Benefits to the TQM Project Manager Pareto ChartScatter plots Control ChartsSelection of VariableFlow Charts Ishikawa Diagram (Fish Bone Diagram, Cause and Effect Diagram) Histogram/Bar Graphs Checklists/Check sheets Exercises Project Management Tools Questions to Ponder Why Project Management Tools are Important to the Project Manager TQM Project Manager Scenario Scope Project Estimating Techniques Project Budgeting Cost Estimating Project Scheduling Fundamentals Communications Basics Project metrics and control Risk Management Fundamentals Project termination techniquesExercises Statistics and ControlRubric Questions to Ponder Why Statistics and Control is Important to the Project Manager TQM Project Manager ScenarioWhat Does Control Mean?Project Risk and Management Attributes Data Variables DataStatistical Process Control (SPC) in Use Exercises Process Analysis and Improvement Questions to Ponder Why Process Analysis and Improvement is Important to the Project Manager TQM Project Manager Scenario Functional DecompositionWork Breakdown StructuresScope of WorkExercises Process Control and MetricsQuestions To Ponder Why Process Controls and Metrics Are Important To The Project Manager TQM Project Manager Scenario Risk ManagementHazard Analysis and Critical Control Point Method Scope Communication Change Management Exercises Inspection and Quality Assurance Questions to Ponder Why Inspection and QA Are Important to the Project Manager TQM Project Manager Scenario Inspection with AttributesInspection with VariablesSkip Lot InspectionContinuous Sampling PlansDodge-RomigFirst Article InspectionWhat Is A Meaningful Sample? Failure TypesInspections and Project Management Exercises Tracking Metrics Questions To Ponder Why Statistics and Control Are Important to the Project Manager TQM Project Manager Scenario Tracking Metrics Product Quality Over Time Project Quality Over TimeExercises Other Supporting Initiatives Questions to PonderWhy Maturity Models Are Important To The Project Manager TQM Project Manager ScenarioCapability Maturity Models Appendices: Change ManagementTEMP example TIEMPO Product Verification