Information Technology in the Service Economy:: Challenges and Possibilities for the 21st Century (Paperback)

Conceptualizing and Theorizing about IT-Enabled Services.- Exploring the Diversity of Service Worlds in the Service Economy.- ICTs and Global Working in a Non-Flat World.- Exploring the Influence of Socio-Emotional Factors on Knowledge Management Practices: A Case Study.- Compliance-as-a-Service in Information Technology Manufacturing Organizations: An Exploratory Case Study.- Service System Innovation.- Rhizomatic Informatics: The Case of Ivy University.- The Influence of Subgroup Dynamics on Knowledge Coordination in Distributed Software Development Teams: A Transactive Memory System and Group Faultline Perspective.- The Service Behind the Service: Sensegiving in the Service Economy.- IT-Enabled Services in Industry Settings.- Possibilities and Challenges of Transition to Ambulant Health Service Delivery with ICT Support in Psychiatry.- Transforming Work Practices in a Complex Environment.- Virtuality and Non-Virtuality in Remote Stock Trading.- Bazaar by Design: Managing Interfirm Exchanges in an Open Source Service Network.- Emerging Technologies in the Service Sector: An Early Exploration of Item-Level RFID on the Fashion Sales Floor.- The Computerization of Service: Evidence of Information and Communication Technologies in Real Estate.- IT-Enabled Change in Public Sector Services.- E-Government and Changes in the Public Sector: The Case of Greece.- Bandwithing Together: Municipalities as Service Providers in a Policy Environment.- Analyzing Public Open Source Policy: The Case Study of Venezuela.- Co-Orienting the Object: An Activity-Theoretical Analysis of the UK's National Program for Information Technology.- A Multivocal and Multilevel Institutionalist Perspective to Analyze Information Technology-Enabled Change in the Public Service in Africa.- Outsourcing and Globalization of IT Services.- Legitimacy Management and Trust in Offshoring Information Technology Services.- Information Technology Outsourcing in the Service Economy: Client Maturity and Knowledge/Power Asymmetries.- How Information Systems Providers Develop and Manage Expertise and Leverage Their Client Relationships for Competitive Advantage.- Mind the Gap! Understanding Knowledge in Global Software Teams.- Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India.- Panels.- Turning Products into Services and Services into Products: Contradictory Implications of Information Technology in the Service Economy.- Information Systems and the Service Economy: A Multidimensional Perspective.- The Servicitization of Peer Production: Reflections on the Open Source Software Experience.- eHealth: Redefining Health Care in the Light of Technology.- Workshop Paper Contributions.- The Information Services View.- An Epistemology of Organizational Emergence: The Tripartite Domains of Organizational Discourse and the Servitization of IBM.- Organizational Learning in Health Care: Situating Free and Open Source Software.- Understanding the Exchange Intention of an Individual Blogger.- Toward Understanding the Capability Cycle of Software Process Improvement: A Case Study of a Software Service Company.- A Case Study Approach to Examining Service Information Requirements.