Out of the Present Crisis: Rediscovering Improvement in the New Economy (Hardcover)

The Seeds of Continuous Improvement
Introduction
Continuous Improvement: A Brief History for the Uninitiated
My Early Lessons in Continuous Improvement
     Grandpa Harrington’s Farm 
     Off to the University 
     Benny, the Shop Steward 
     The Latest Wave of Improvement
Improvement Excellence™: The New Model of Improvement 
     Reinventing Deming’s Fourteen Points
Infrastructure: The Foundation of Continuous Improvement
Behavioral Alignment: The Bedrock beneath the Foundation
Summary Points
Bibliography

Infrastructure Overview: Accelerating Continuous Improvement
Introduction
A Quick Lesson on the Basic Essentials 
     The Improvement Bathtub Curve 
     The Relationship between Diminishing Value and Waste 
     Payoffs through Layoffs Are Not Improvement 
     The Next Generation of Improvement
The Philosophy of Improvement Excellence™ 
     The Improvement Excellence™ Framework
"DMAIC" the Common Language of Improvement
Implementation Infrastructure 
     Building the Sustaining Improvement Infrastructure 
     Infrastructure Element: Strategic Leadership and Vision 
     Infrastructure Element: Deployment Planning 
     Infrastructure Element: Execution 
Scalable Lean Six Sigma™
Continuous Improvement: No Longer a Fad or Option
Bibliography

Leadership: Building A High-Performance Culture
Introduction
Leadership Transformation in the New Economy
History Lesson: Is Leadership the Real Problem?
     A Root Cause Analysis on Leadership
     Breaking Out of the Leadership Quagmire
The Most Important Choice: Behavioral Alignment
     Behavioral Alignment Begins in the Executive Suite
     So, How Do We Align Organizational Behaviors?
Best Practice Leadership Behaviors
     Vision
     Knowledge
     Passion
     Discipline
     Conscience
Excellence Is a Journey
     Begin the Journey Right
     It Is Time to Go Downtown
Bibliography

Setting a Renewed Course of Improvement
Introduction
The Philosophy of Improvement
     Innovation Requires Enlightened Leadership
     Maslow Upside Down
Business Diagnostic: The Fact-Based Foundation
Executive Education and Development
Improvement Strategy and Vision
The Formal Leadership Implementation Infrastructure
Policy Deployment: Prioritizing and Cascading Target Opportunities
Continuous Improvement Rediscovered and Under Way
Bibliography

Deployment Planning for Rapid and Sustainable Results
Introduction
The Consequences of Poor Deployment Planning
Developing the Deployment Plan
How to Develop the Deployment Plan
     The Macrocharter
     Project Selection
     Project/Resource Alignment
     Team Assignment
     Project Charter
     Microcharters
     More Than a Plan
Customized Education and Talent Development
     How to Tailor Education to Business Improvement Requirements
Communication and Stakeholder Engagement
     Developing an Effective Communications Strategy
Getting Off to an Unstoppable Start
     Basic Change Management Essentials
     The Power of Power HitsBibliography

Execution and Sustainability
Introduction
Thawing Out the Freeze
Launching with the Best in Mind
     The Components of Talent Management
Leveraged Mentoring
     Proven Continuous Improvement Expertise
     Business Process Experience
     Knowledge of Best Practices
     Multi-Industry Executive Experience
     Integration of Enabling Technology
"DMAIC" the Process of Continuous Improvement
     The Continuous Process of Financial Validation
Accelerate Individual Project Paths
     Integration of Improvement Methodologies
     Appreciate the Simple Stuff: Checklists, Templates, Visuals, Flags, and Paeans
Complete the C in Control
Concurrent Continuous Improvement
     Improving How We Improve
Translate the Systematic Process into Breakthrough Results
Bibliography

Transforming Culture through Internalization
Introduction
The Cultural Checkup
     The Broken Moral Compass
The Dynamics of Culture Change
     Velocity of Improvement
     Magnitude of Improvement
     Sustainability and Adaptability of Improvement Process
     Critical Mass Acceptance
What Is Internalization?
     Projection
     Introjection
     Identification
     Incorporation
     Socialization: The Operating System of Internalization
Measuring the Success of Continuous Improvement
     Strategic Leadership and Vision Metrics
     Deployment Planning Metrics
     Execution Metrics
Great Cultures Attract Success
Bibliography

The Role of Technology in Strategic Improvement
Introduction
The Changing Role of CIOs
The Emergence of Transactional Enterprises
     Technology Is Not Stopping for Complacency
Avoiding Technology Entrapment
Technology Enables Rapid Deployment, Rapid Results
     Scrubbing And Removing the Black-and-White Spaces
The Fusion of Technology and Improvement
Technology: The Superaccelerator to Cloud Improvement
Bibliography

The Multimillion-Dollar List of Improvement Opportunities in Manufacturing, Distribution, and Service Corporations
Introduction
Strategic Management
     Strategic Planning Process
     Acquisition and Integration
     Global Outsourcing Strategy
New Product Development
     Concept Development
     New Product and Services Development Process
     Software Development Process
     Global Commercialization
Global Supply Chain Management
     Sales and Operations Planning (Single-Plan Concept Sales, Operations, Finance)
     Global Planning, Logistics, and Control
     Supplier Development and Management
Quality, Compliance, and Regulatory Management
     Quality Management Systems
     Warranty and Returns
Sales and Marketing
     Innovation and Market Research
     Request for Quotations
     Product Management and Rationalization
     The Selling Process
     Advertising and Promotion Effectiveness
     Customer Service
Financial Management
     Financial Close Process
     Excess and Obsolete Inventory
     Invoicing and Collections
Real Estate and Facilities Management
     Global Space Management
     Strategic Utilities, Reclamation, and Waste Management
Human Resource Management
     Talent Acquisition and Management Process
     Benefits Package Value Analysis
Information Technology
     Enterprise Architecture Process Improvement
     IT Value Analysis
     Balanced Performance Management Systems
Summary
Bibliography

Strategic Improvement in Hospitals
Introduction
The Starving Beast
     Postponing the Obvious
Reinventing Hospitals with Lean Six Sigma
     Enlightening Hospital Leadership
     Reckoning Improves the Journey
     Thinking Process, Not Silos
The Value Proposition of Lean Six Sigma
     Defining and Quantifying the Entitled Benefits
Is a 10X, 50X, or 100X Annualized ROI Compelling Enough?
A Lean Six Sigma Implementation Plan for Hospitals
Improvement Is Preventive Medicine, Not Life Support
Bibliography

Strategic Improvement in Government
Introduction
Waste Is Everywhere and Growing Exponentially
The Entrenched Roots of Inefficiency
     The Obsolete Government Model
     Lawyer-Up Leadership
     Talent Neutralization
The Economic Meltdown: A Root Cause Analysis
     Background
     Analyzing Root Causes of Failure
     Would Improvement Have Saved the Day?
     Lessons Learned
Urgent Need: The Industrialization of Government
     The Most Important Action: Voting Out Waste
     A Complete Leadership Overhaul
     The Government Turnaround Plan
          Stage 1: Basic Leadership Containment and Controls
          Stage 2: Immediate Analysis and Corrective Actions
          Stage 3: Formal Improvement (Lean Six Sigma, Outsourcing, Enabling Technology, etc.)
          Stage 4: Keeping Government Healthy and Trustworthy
The Call to Action
Bibliography