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· 제목 : Excellence in Managing Worldwide Customer Relationships (Hardcover)
· 분류 : 외국도서 > 경제경영 > 관리
· ISBN : 9781482226195
· 쪽수 : 364쪽
· 출판일 : 2016-11-08
· 분류 : 외국도서 > 경제경영 > 관리
· ISBN : 9781482226195
· 쪽수 : 364쪽
· 출판일 : 2016-11-08
목차
1. The Challenges of Customer Service and Business Development in International Business
2 Establishing a Robust and Aggressive Export Sales and Customer Service Strategy
3 E-Commerce
4 Cargo Loss Control
5 Regulatory and Trade Compliance Concerns in International Trade
6 Utilizing Service Providers and Other Useful Third Parties to Enhance Your Customer Service Capabilities
7 Negotiating Skill Sets in Global Customer Service
8 Best Practices in Sales, Business Development and Customer Service
