SAP Commerce Cloud: Commerce with SAP C/4hana (Hardcover)

... Foreword ... 17 ... Preface ... 19 ... Target Audience ... 19 ... Structure of This Book ... 19 ... Acknowledgments ... 23 1 ... Introduction ... 25 1.1 ... The Commerce Market ... 25 1.2 ... The SAP Commerce Story ... 30 1.3 ... Summary ... 38 2 ... Getting Started with SAP Commerce ... 41 2.1 ... Before You Begin ... 42 2.2 ... Running Your Project ... 51 2.3 ... Building Your Team ... 72 2.4 ... Operating in the Cloud ... 89 2.5 ... Upgrade Projects ... 91 2.6 ... Summary ... 96 3 ... Commerce Management ... 97 3.1 ... Sales Organization ... 98 3.2 ... Cart Management ... 99 3.3 ... Product Recommendation ... 103 3.4 ... Wishlists and Checkout ... 106 3.5 ... Promotions ... 114 3.6 ... SAP Commerce Accelerator Storefronts ... 137 3.7 ... Summary ... 146 4 ... Product Content and Catalog Management ... 149 4.1 ... Product Catalog Management ... 150 4.2 ... Product Cockpit ... 159 4.3 ... Configurable Products ... 185 4.4 ... Bundling ... 186 4.5 ... SAP Digital Asset Management ... 191 4.6 ... Summary ... 193 5 ... Customer Experience Management ... 195 5.1 ... Page Templates for All Channels ... 196 5.2 ... Web Content Management System ... 202 5.3 ... SmartEdit ... 209 5.4 ... Personalization ... 226 5.5 ... Context-Driven Services ... 232 5.6 ... Summary ... 241 6 ... Order Management ... 243 6.1 ... Sales Organization ... 244 6.2 ... Quotation Management ... 248 6.3 ... Capturing an Order ... 256 6.4 ... Distributed Order Management ... 260 6.5 ... Order Orchestration ... 266 6.6 ... Fulfillment Execution ... 275 6.7 ... Order Lifecycle ... 283 6.8 ... Summary ... 301 7 ... Support and Service ... 303 7.1 ... Backoffice Customer Service Cockpit ... 305 7.2 ... Assisted Service Module ... 334 7.3 ... Self-Service ... 348 7.4 ... Summary ... 351 8 ... Search and Navigation ... 353 8.1 ... Overview ... 354 8.2 ... Configuring Solr Search ... 366 8.3 ... Boost and Bury ... 381 8.4 ... Commerce Search and Adaptive Search ... 383 8.5 ... Solr and PCM in Backoffice ... 384 8.6 ... Indexing Nonproduct Content ... 385 8.7 ... Summary ... 386 9 ... Cross-Module Topics ... 389 9.1 ... Users, User Groups, and Permissions ... 389 9.2 ... Internationalization and Localization ... 400 9.3 ... Search Engine Optimization ... 410 9.4 ... Summary ... 418 10 ... SAP Commerce Platform ... 419 10.1 ... Architecture ... 419 10.2 ... Data Model ... 424 10.3 ... Import and Export ... 426 10.4 ... Workflow ... 429 10.5 ... Security ... 436 10.6 ... Summary ... 449 11 ... Integration ... 451 11.1 ... Basics ... 452 11.2 ... Master Data Management ... 454 11.3 ... Order Management Scenarios ... 467 11.4 ... Price Calculation in an Integrated SAP Landscape ... 475 11.5 ... Integration with SAP Marketing Cloud ... 476 11.6 ... Integration with SAP Sales Cloud and SAP Service Cloud ... 482 11.7 ... Integration with SAP Subscription Billing ... 485 11.8 ... Integration with SAP Customer Engagement Center ... 486 11.9 ... Integration with the SAP Digital Payments Add-On ... 487 11.10 ... Integration with SAP Jam Communities ... 488 11.11 ... Integration Strategy and Technology ... 490 11.12 ... Summary ... 493 12 ... Cloud Portal ... 495 12.1 ... Getting Started ... 496 12.2 ... SAP Commerce Cloud Operations ... 499 12.3 ... Infrastructure Services ... 510 12.4 ... Security ... 514 12.5 ... Support ... 516 12.6 ... Summary ... 517 ... The Authors ... 519 ... Index ... 521