Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques (Paperback)

PART 1: GETTING STARTEDOperational Excellence in the Office The Need for Management InterventionApplying Lean Concepts to the OfficeThe OpEx Difference The Principles of Operational ExcellenceOperational Excellence: Practical Terms ReferencesThe Key Function of Any Office Value Stream Design for the Office Determine Service Families Scoping the MatrixRefining the Scope Using the Matrix: The 80/30 GuidelineService Families and Value StreamsCreate a Current State Value Stream Map for Each Service FamilyPART 2: APPLYING THE NINE GUIDELINES FOR OFFICE FLOWGuideline #1: Takt and Takt Capability Takt Capability Demand Profiles Calculating Takt Time Guideline #2: Continuous Flow A Typical Office Part-TimeContinuous FlowObstacles to Continuous Flow Creating Processing Cells The Physical LayoutWorksheet Guideline #3: FIFO FIFO and the Five Key Questions for Value Stream Flow in the OfficeWhat to Do When FIFO Backs Up Visual FIFO Digital FIFO Multiple FIFO Lanes Fast Track FIFO Lanes Worksheet Guideline #4: Workflow Cycles Levels of Workflow CyclesWorkflow Cycles and Multiple FIFO Lanes Workflow Cycles and Calendars Scheduling Workflow Cycles: Two Options Sizing FIFO Lanes Guideline #5: Integration Events Guideline #6: Standard Work Activity Level Standard WorkFlow Level Standard WorkGuideline #7: Single-Point Sequencing Setting the Initialization Point Determining Additional Sequencing Points Guideline #8: Pitch Four Attributes of a Good Pitch Guideline #9: Changes in Demand Demand Fluctuations Changing Takt Capabilities Designing Different Takt CapabilitiesApplying the Nine Guidelines: The Acid Test Creating Operational Excellence in the Office Abnormality Causes of Abnormal ConditionsSelf-Healing, Autonomous Flow in the OfficeSeeing Abnormal Flow Fixing Abnormal FlowContainment Standard Work The Office That Has Achieved Operational ExcellenceGoing Forward Appendix A: Create the Current State Value Stream Map Reference Appendix B: Create the Future State Value Stream Map ReferenceAppendix C: Create the Implementation Plan Appendix D: Traditional Lean Techniques to Improve the Office Appendix E: The Lean Plateau Index