The Ombudsman in the Modern State (Paperback)

1. The Evolution and Future of the Ombuds Matthew Groves (Deakin University, Australia) and Anita Stuhmcke (University of Technology Sydney, Australia) PART 1 THE PLACE OF THE OMBUDSMAN IN MODERN GOVERNANCE 2. Maladministration: The Particular Jurisdiction of the Ombudsman Greg Weeks (Australian National University, Australia) 3. The Enforceability of Ombudsman Remedies and Competition with Judicial Review Stephen Thomson (City University of Hong Kong) 4. Understanding the Response from Health Organisations to Health Ombudsman Investigations - A New Conceptual Model Gavin McBurnie (Queen Margaret University, UK) 5. The Role of Ombuds Institutes in Providing Equal Access to Justice for All Maaike de Langen (New York University, Center on International Cooperation) PART 2 THE CHALLENGE OF MODERN GOVERNANCE TO OMBUDSMEN 6. Bringing the Ombudsman Role and Powers into the Twenty-first Century Chris Wheeler (University of Technology Sydney, Australia) 7. Ombuds and Tribunals in a Digital Era: Framing a Digital Legal Consciousness Naomi Creutzfeldt (University of Westminster, UK) 8. Complaint Handling Effectiveness: What Can We Learn from Industry-Based Ombudsmen Schemes? John McMillan (Australian National University, Australia) 9. Decentred Regulation of the Ombudsman Sector: UK Style Richard Kirkham (University of Sheffield, UK) 10 Reform of a National Ombudsman Scheme - A Journey Rob Behrens (Parliamentary and Health Services Ombudsman, UK) 11. Ombudsman and Counter-Democracy: Gas Quakes in the Netherlands and the Democratic Role of the National Ombudsman Marc Hertogh (University of Groningen, the Netherlands) 12. Towards Therapeutic Complains Resolution Jane Williams (Queen Margaret University, UK), Chris Gill (University of Glasgow, UK) and Carolyn Hirst (Hirstworks, UK) 13 High Official at Street Level: A Multi-method Study on the Consultation Days of the Austrian Ombudspersons Julia Dahlvik (University of Applied Sciences FH Campus Wien, Austria), Axel Pohn-Weidinger (University of Gottingen, Germany) and Martina Kollegger, University of Vienna, Austria 14. Reimagining the Classical Ombud: Disability Rights, Democracy and Demosprudence Justice Nick O'Brien (Mental Health Review Tribunal, UK) 15. A Guardian Illuminated: The Role of New Zealand's Parliamentary Ombudsman in the Health and Disability System Ron Paterson (University of Auckland, New Zealand) 16. Ombuds Institutions: Non-judicial Mechanisms for the Protection and Promotion of the Rights of Older Persons Linda Reif (University of Alberta, Canada)