Workplace Basics, Training Manual: The Essential Skills Employers Want (Paperback)

PrefaceThe Authors
Workplace Basics Advisory Panel and Skills Network
Part One: Setting Standards for Competency at Work
1. The Economic Impact of Basic Skills
2. The Skills Employers Want
Part Two: The Foundation: Learning How to Learn
3. Learning to Learn: Strategies for Acquiring Skills
Part Three: Basic Competency Skills: Reading, Writing and Computation
4. Reading for the New Workplace
5. Writing with Impact
6. Computation in a Technological Workplace
Part Four: Communication Skills: Speaking and Listening Effectively
7. Oral Communication Skills
8. Principles of Good Listening
Part Five: Adaptability Skills: Solving Problems and Thinking Creatively
9. Resourcefulness
10. Creative Thinking: New Ideas for Old Problems
Part Six: Developmental Skills: Managing Personal and Professional Growth
11. Self-Esteem: Confidence Leads to Competence
12. Motivation and Goal Setting: Developing a Personal Game Plan
13. Career Development: Planning for Today and Tomorrow
Part Seven: Group Effectiveness Skills: Working With Others
14. Interpersonal Skills
15. Teamwork
16. Negotiation
Part Eight: Influencing Skills: Making A Difference
17. Understanding Organizational Culture
18. Sharing Leadership
Part Nine: A Blueprint for Success
19. Guidelines for Establishing an Effective Workplace Basics Program