The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments [With CDROM] (Paperback)

Acknowledgments
Preface
Introduction
CD Instructions for Use
Part I: Lean and Kaizen: An Overview
Chapter 1: Lean Enterprise Principles
Chapter 2: Kaizen Characteristics
Part II: Kaizen Event Planning
Chapter 3: Planning Essentials
Chapter 4: Event Leadership
Chapter 5: Scoping the Event
Chapter 6: Kaizen Team Formation
Chapter 7: Event Logistics
Chapter 8: Pre-event Communication
Chapter 9: Final Preparations
Part III: Kaizen Event Execution
Chapter 10: Event Structure
Chapter 11: Event Kickoff
Chapter 12: Documenting the Current State
Chapter 13: Identifying Waste and Performing Root Cause Analysis
Chapter 14: Brainstorming and Prioritizing Improvement Options
Chapter 15: Designing and Testing Improvements
Chapter 16: Implementing Improvements
Chapter 17: Event Wrap-up
Part IV: Beyond the Kaizen Event: Sustaining and Expanding
Chapter 18: Follow-up Activities
Chapter 19: Creating a Kaizen Culture
Appendices
Index
About the Authors