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· 분류 : 외국도서 > 인문/사회 > 심리학 > 산업/조직 심리학
· ISBN : 9781567203646
· 쪽수 : 328쪽
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Foreword by Blake Ashforth Introduction Emotions in the Workplace: Developments in the Study of the Managed Heart by Neal M. Ashkanasy, Charmine E. J. Hartel, and Wilfred J. Zerbe Organizational Behavior as Emotion Management by Willem Mastenbroek Affective Events-Emotions Matrix: A Classification of Work Events and Associated Emotions by John Basch and Cynthia D. Fisher Doing Justice to Workplace Emotion by Russell Cropanzano, Howard M. Weiss, Kathleen J. Suckow, and Alicia A. Grandey Commentary: The Nature of Emotions in Organizations by Wilfred J. Zerbe, Charmine E. J. Hartel, and Neal M. Ashkanasy Emotions as Structuring Forces in Organizations Powerful Emotions: The Vicious Cycle of Social Status Positions and Emotions by Larissa Z. Tiedens Gendering Emotions, Gendering Teams: The Construction of Emotions in Self-managing Teamwork by Marjukka Ollilainen Commentary: Emotions as an Organizing Principle by Charmine E. J. Hartel and Wilfred J. Zerbe The Role of Emotions in Helping to Understand Organizational Dynamics Owning Up or Opting Out: The Role of Emotions and Identities in Issue Ownership by Michael G. Pratt and Jane E. Dutton Affective, Behavioral, and Cognitive Acceptance of Feedback: Individual Difference Moderators by Lonna J. Anderson and Robert G. Jones Affective Reactions to Physical Appearance by Anat Rafaeli and Avi Kluger Commentary: Emotions as Mediators and Moderators by Wilfred J. Zerbe and Charmine E.J. Hartel Outcomes of Emotions in the Workplace The Organizational Culture of a Street Kid Agency: Understanding Employee Reactions to Pressures to Feel by Jeffrey Karabanow Catching Fire Without Burning Out: Is There an Ideal Way to Perform Emotion Labor? by Susan M. Kruml and Deanna Geddes Emotional Dissonance and Employee Well-being by Wilfred J. Zerbe Commentary: Reconciling Research Findings by Charmine E. J. Hartel and Wilfred J. Zerbe Emerging Research Agendas Transformational Leadership as Management of Emotion: A Conceptual Review by Neal M. Ashkanasy and Barry Tse The Importance of Job Characteristics to Emotional Displays by Ronald H. Humphrey Shame and Work by Christian F. Poulson II Commentary: Emerging Research Agendas by Neal M. Ashkanasy, Charmine E.J. Hartel, and Wilfred J. Zerbe References Index