ISO 9001: 2000 for Small Business: Implementing Process-Approach Quality Management (Hardcover)

GuidanceGeneral InformationThe Training MetricsThe Quality System ManualThe Quality Operating ProceduresThe FormsConversion MethodsTraining MetricsTraining Metrics QOP 001 - Contract ReviewTraining Metrics QOP 002 - Control of Document and DataTraining Metrics QOP 003 - Control of PurchasesTraining Metrics QOP 004 - Control of Customer Supplied ProductsTraining Metrics QOP 005 - Product Identification and TraceabilityTraining Metrics QOP006 - Inspection and Test ControlTraining Metrics QOP 007 - Control of Inspection, Measuring, and Test EquipmentTraining Metrics QOP 008 Control of Inspection and Test StatusTraining Metrics QOP 009 - Control of Nonconforming ProductsTraining Metrics QOP 010 - Internal Quality AuditsTraining Metrics QOP 011 - Management ReviewTraining Metrics QOP 012 - Performance Standards (Put-Thru)Quality System ManualOverview to the Quality System ManualQuality SystemContract ReviewDesign ControlDocument and Data ControlPurchasingControl of Customer Supplied ProductProduct Identification and TraceabilityProcess ControlInspection and TestingControl of Inspection, Measuring, and Test EquipmentInspection and Test StatusControl of non-conforming ProductCorrective and Preventive ActionHandling, Storage, Packaging, Preservation, and DeliveryControl of Quality AuditsTrainingServicingStatistical TechniquesQuality Operating Procedures (QOP)OverviewQuality Operating Procedure 001 - Contract ReviewQOP 002 Control of Documents and DataQOP 003 - Control of Purchases (internal)QOP 004 - Control of Customer Supplied ProductQOP 005 - Product Identification and TraceabilityQOP 006 - Inspection and Test ControlQOP 007 - Control of Inspection, Measuring, and Test EquipmentQOP 008 - Control of Inspection and Test StatusQOP 009 - Control of Non-Conforming ProductsQOP 010 - Internal Quality AuditsQOP 011 - Management ReviewQOP 012 - Performance Standard (Put-Thru)Forms ManualOverviewPurchase Order Review SheetMaintenance RecordQuality Operating Procedure BlankRFQ WorksheetRFQ, PO, and Amendment LogNon-Conforming Material Report (NCMR)Non-Conforming Material Report RegisterJob TravelerAmendment to ProceduresDocument Issuance Control (QSM, QOP)Control of Customer DocumentsRejected Material TicketAcceptance Material TicketHold TicketRecord of Received MaterialsTraining LogPurchase Order (internal)Inspection ReportInspection Report Continuation SheetCalibration and Status RecordAudit ScheduleAudit Plan (Reporting)Rework/Repair RecordWaiver ReportShipping LogSupplier Survey QuestionnaireMaterial Identification TagPacking SlipCertificate of ConformanceReceiving LogIssue and Traceability of Customer DrawingPassword and Inspection of Stamp ControlOperator Product Verification RecordManagement Review Status RecordSupplier Survey Form (short form)Source Inspected Product ApprovalSupplier Corrective Action RequestCustomer Complaint and Evaluation ReportTraining Evaluation SheetAppendicesAppendix 1 - Matrix to Show Alignment of the QSM to ISO 9001/2000Appendix 2 - Book RecommendationAppendix 3 - Lessons Learned SheetAppendix 4 - Book Summary