Quality Management System Handbook for Product Development Companies (Hardcover)

· 제목 : Quality Management System Handbook for Product Development Companies (Hardcover) (For Product Development Companies)
· 분류 : 외국도서 > 경제경영 > 품질관리
· ISBN : 9781574443523
· 쪽수 : 352쪽
· 출판일 : 2005-01-27

Introduction

Introduction to Quality?
Quality Management
Quality Management System
About This Book

PHASE I: PLAN

QMS Implementation Planning

Implementation Prerequisites
Implementation Plan
Mechanisms to Manage the Implementation
Communication
Motivating and Recognizing Employees

QMS Documentation Planning

Documentation Strategy
Documentation Management and Control
QMS Documentation Process

PHASE II: DEFINE

Defining Organizational Processes

Identify and Close Critical Quality Gaps
Establish an Organizational Process Baseline
Create Additional Process Documentation
Establish A Mechanism for Process Tailoring (if necessary)

Quality Practices

Typical Product Development Process
Quality Practices in Product Development Processes

PHASE III: REFINE

Quality Management System Refinement

Verification of Complete QMS
Validation of Complete QMS

PHASE IV: DEPLOY

QMS Deployment

Employee Training
Monitoring Process Adherence in Real Time
Internal Quality Audit Program

PHASE V: IMPROVE

Continual Improvement

Achieving the Gains: Mechanisms for Continual Improvement
How It All Ties Together: The Continual Improvement Cycle
Securing the Gains
References and Bibliography

APPENDICES

Appendix A: Sample Outline of a Project Plan for QMS

Implementation

Appendix B: Sample Outline of a Quality Manual
Appendix C: Sample Quality Procedures
Appendix D: Sample Forms and Templates
Appendix E: Example of an Audit Checklist
Appendix F: Sample Training Material