Managers as Facilitators: A Practical Guide to Getting the Work Done in a Changing Workplace (Paperback, 1968)

Tables and Figures
Preface
Introduction
Facilitator: The Important New Role for Managers

P A R T I: The Essential Elements of Facilitation
Chapter 1: Facilitators Focus on Task
Chapter 2: Clarifying the Charge and Charter of the Group
Chapter 3: Using Yourself as an Instrument to Help the Group
Chapter 4: Benefiting from Individual Differences
Chapter 5: Understanding Group Interaction and Development
Chapter 6: Dealing with Conflict
Chapter 7: The Process of Effective Facilitation
Chapter 8: Active Listening: The Most Important Facilitation Skill

P A R T I I: New Insights into Facilitation
Chapter 9: Facilitation Is Boundary Management
Chapter 10: Facilitation Is Change Management
Chapter 11: Quick Fix: Solutions to Common Problems
References
Index
About the Authors