Yes Lives in the Land of NO: A Tale of Triumph Over Negativity (Hardcover)

Preface
Part I — The Parable
Part II — From Parable to Practice
Is the Land of NO Familiar to You?
Where to Begin ...
Do You Work in the Land of NO?
The Language of NO
What Lies Behind the Language of NO?
Some of the Many Reasons Why People Say NO
Counter-Strategies for Turning NO into YES
How Do You Know When NO Is Final?
Is It Them . . . or Us?
Mistakes We Make When Searching for YES
What Do You Hear When Someone Says NO?
Learning from NO
A Case Study: Power of Positive Persistence
Creating a World of YES Wherever You Are
If You’re a Manager or the Leader of a Group . . .
How Do You Find Your Way Through the Land of NO?
Acknowledgments
About the Authors and the Illustrator
Information about Seminars, Keynotes, and Consulting