Telecommunications Expense Management : How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates (Paperback)

Introduction 1 Understanding Your Local Telephone Bill 2 The Customer Service Record (CSR) Switched and Dedicated Services 3 Carrier Access Billing System “CABS”4 How to Identify Billing Errors and Obtain Refunds5 Optimizing Your Network6 Long Distance Bill Auditing 7 Secrets of Contract Negotiation 8 Utilizing the Power of the Internet to Audit Your Bills 9 Processing and Validating Technology Invoices 10 Call Accounting, Phone System Security, Toll Fraud and Toll Abuse