Tackling Complexity : A Systemic Approach for Decision Makers (Hardcover)

ForewordPaul Polman,CEO of Unilever; Vice-Chairman (and next Chairman), WBCSDForewordKlaus Schwab,Founder and Executive Chairman, World Economic Forum1. Introduction2. Case study: why a systemic approach matters3. Phase 1: Problem identificationCase study 1: Problem identification with systems thinking: the creation of the Ethiopia Commodity ExchangeCase study 2: Representing and analysing dynamic complexity to design effective policies: fossil fuel subsidy reform5. Phase 3: Strategy / Policy assessmentCase study 3 Reducing risks and maximising profits with systemic strategy assessment: Nestle6. Phase 4: Decision-making and implementationCase study 4 Multi-stakeholder decision-making in relief operations: the Agility CSR programme7. Phase 5: Monitoring and evaluationCase study 5 Monitoring managers’ commitment: Deutsche Bank8. ConclusionsAnnex: Overview of key toolsReferences