Managing Your Library and its Quality : The ISO 9001 Way (Paperback)

Part 1 Quality management issues and the use of ISO 9001 in the library environment: Quality approaches; The ISO standards; Origin and evolution of the ISO 9000 standard; Which libraries use the ISO 9001 and why. Part 2 Building your library’s quality management system according to the ISO 9001 standard: Introduction; Quality management systems ? requirements; Normative reference; Terms and definitions; Quality management system; Management responsibility; Resource management; Product realisation; Measurement, analysis and improvement; The certification process; Further ideas for improving the quality management system.