Bringing User Experience to Healthcare Improvement : The Concepts, Methods and Practices of Experience-Based Design (Paperback, 1 New ed)

Bringing the user experience to health care. Concepts: A quiet revolution in design. So what's different? The intellectual roots of experience design. Methods: Becoming a disciple of experience. Using stories and storytelling to reveal the users'-eye view of the landscape. Patterns-based design: the concept of 'design principles'. Experience-based design: tools for diagnosis and intervention. Practices: The 'how of experience-based design: a case study for practitioners. Evaluating patient experience and experience-based design (and a brief word about patient satisfaction surveys ...). Future directions for experience-based design and user-centred improvement and innovation.