Skills Training in Communication and Related Topics : Dealing with Conflict and Change (Paperback)

Using this Book. Definitions. Conflict Management. Negotiating Strategies ? Bargaining. Dealing with Difficult Colleagues. Difficult Conversations. Communicating in Crisis Situations. Dealing with Organizational Change. Communicating with Emotional Intelligence. Appendices.Tips for trainers. The art of giving critiques. Quotations on training topics. Matrix 1: Exercises by training subject. Matrix 2: Exercises by profession. Matrix 3: Exercises by time allotment. Suggested Readings.