Consumer Adr in Europe (Hardcover)

Introduction Alternative Redress Mechanisms for Consumers in the EU Alternative Redress Mechanisms in Member States: 1. France 2. Germany 3. Lithuania 4. the Netherlands 5. Poland 6. Slovenia 7. Spain 8. Sweden 9. the United Kingdom Cross-border ADR systems o WIPO o EuroLease o Direct Selling Association o others Examples of selected ADR schemes Findings and Discussion of the Models, including comparative statistics Conclusions and Recommendations Appendices - Commission Recommendation 98/25/EC - Commission Recommendation 2001/310/EC - Voluntary European Code of Conduct for Mediators - OECD . - Directive 2008/52/EC of the European Parliament and of the Council of 21 May 2008 on certain aspects of mediation in civil and commercial matters - Proposal for a Framework Directive on ADR - Proposal for a Directive on ODR - Commission Communication on ADR, November 2011 - UNCITRAL draft Rules