Information Users and Usability in the Digital Age (Paperback)

1. Introduction Information users Users in the web environment User studies Human information behaviour The usability and evaluation of information services So, what’s the problem? About this book Summary References 2. Information needs and user studies Introduction Information needs Analysis of information needs User studies Factors affecting information needs User study methods Qualitative vs quantitative research in user studies Methods of data collection Summary References 3. Human information behaviour studies and models Introduction Human information behaviour Information seeking and retrieval Models in human information behaviour and information seeking and retrieval Information seeking on the web Some new information seeking behaviour models Summary References 4. Usability study basics Introduction Usability How to conduct a usability study Summary References 5. Usability study participants Introduction Selection of study participants Challenges when selecting study participants Summary References 6. Usability data analysis Introduction Data types Independent vs dependent variables Nominal vs ordinal data Descriptive vs inferential statistics Parametric vs non-parametric tests Comparing means: t-tests vs ANOVA tests Correlation analysis Chi square tests Qualitative analysis Summary References 7. Web usability Introduction What are the challenges? Which method? User-centred design and accessibility issues Web usability and accessibility Usability metrics and heuristic evaluation Summary References 8. The usability of digital libraries Introduction Approaches to digital library usability studies Usability factors in digital libraries Digital library usability study models and techniques Usability studies conducted by members of the Digital Library Federation Usability studies of Europeana Digital Library MEDLIS: a digital library usability model Summary References 9. The digital divide, digital natives and usability Introduction Connotations of the digital divide Indicators of digital divide Digital divide indicators and usability The digital divide and digital natives Information skills and usability Context and the digital divide Summary References 10. Issues and trends in usability research Introduction Usability methods and techniques External factors affecting usability Emerging technologies for access to digital content Usability of e-books Emerging access and business models Social challenges: the digital divide and information skills Conclusion References