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· 제목 : How to Give Your Users the LIS Services They Want (Paperback)
· 분류 : 외국도서 > 언어학 > 문헌정보학 > 일반
· ISBN : 9781856046725
· 쪽수 : 208쪽
· 출판일 : 2009-11-01
· 분류 : 외국도서 > 언어학 > 문헌정보학 > 일반
· ISBN : 9781856046725
· 쪽수 : 208쪽
· 출판일 : 2009-11-01
목차
1. Why this book? 2. Understanding users ? the what, why, where, when, how and who 3. What is the current knowledge about your users and their needs ? is it really predictable? 4. Great expectations: how LIS professionals can manage and train users 5. Using information about past user behaviour 6. Making the most of knowing your users 7. Keeping track of changes in what users want 8. Tracking the future 9. Future perfect? Appendix 1. Reading list and references Appendix 2. Where to go for further information.
