Records Management and Information Culture : Tackling the People Problem (Paperback)

1. Background and context The concept of information culture Underlying theory The information culture assessment framework Why information culture? Summary and conclusions Notes References 2. The value accorded to records Cultural influences Attitudes and behaviours Records management infrastructure IT usage: The EDRMS challenge Assessment techniques Next steps Summary and conclusions Note References 3. Information preferences Words or pictures? Sharing information Assessment techniques Next steps Summary and conclusions References 4. Language considerations and regional technological infrastructure Language as a social fact Dealing with your organization’s broader technological context Assessment techniques Next steps Summary and conclusions Note References 5. Information-related competencies The training imperative Information-related competencies Assessment techniques Next steps Summary and conclusions References 6. Awareness of environmental requirements relating to records Researching recordkeeping requirements Other requirements How to do it Organizational policy Assessment techniques Next steps Summary and conclusions Notes References 7. Corporate information technology governance Information governance Information architecture Security Cloud computing Assessment techniques Next steps Summary and conclusions References 8. Trust in recordkeeping systems Trust and trustworthiness Audit Mistrust Ethical practice Assessment techniques Next steps Summary and conclusions References 9. Bringing it all together Soft systems methodology The genre approach Assessment techniques Next steps Summary and conclusions Note References