The Assertive Social Worker (Paperback)

Contents: Introduction; Understanding assertive behaviour; Barriers to assertiveness and how to overcome them; Looking the part: Non-verbal communication; Establishing rapport; Your rights as a social worker and as an individual; Making requests; Attending and chairing meetings; Giving feedback; Learning from criticism; Saying 'No' and setting boundaries; Handling aggression; Negotiation skills; Handling passivity in others; Keeping calm and confidence-building; Postscript; Bibliography; Index.