Getting it Right : Making Corporate-Community Relations Work (Hardcover)

Preface and acknowledgmentsIntroduction  Section I1. How to understand getting it wrong and getting it right: toward a framework for analysis2. Benefits distribution: getting it wrong and getting it right3. Corporate behavior: getting it wrong and getting it right4. Side effects: getting it wrong and getting it right5. Making the transition from getting it wrong to getting it rightSpecial note on corporate operations in situations of conflict  Section II6. Hiring policies7. Compensation policies8. Contracting policies9. Community consultation and negotiationSpecial note on establishing grievance procedures10. Community projects11. Working with advocacy NGOs12. Working with government  Section III13. Internal management issues that determine the success or failure of external relations14. Measuring the effectiveness of stakeholder engagement15. "Even engineers can get it right..."  About the authorsIndex