Handbook of Practice Management 2024 (Paperback, 10 ed)

Acknowledgements Preface Introduction 1/ BUSINESS CONTEXT ? what is the background business landscape? 1.1/ UK construction industry: what is the overall market context for practice management? 1.2/ UK building design practice: how is your sector characterised and what options do you have for operating in it? 1.3/ UK architectural professional governance: what does it mean to be an architect? 1.4/ Future trends affecting building design ? what issues affecting practice management should you look out for? 2/ PRACTICE MANAGEMENT ? how will you be successful? 2.1/ Business strategy: what do you want to achieve and how will you do it? 2.2/ Financial management: how will you make a profit? 2.3/ Winning Work: how will you win and retain the right clients? 2.4/ People management: how will you attract and retain the right staff? 2.5/ Operational management: how will you keep your office running smoothly? 2.6/ Information management: how will you capture, produce, manage, store, release Information and knowledge? 2.7/ Quality management: how will you ensure that your service is consistent, trustworthy and improves over time? 2.8/ Risk management: how will you manage your risks? Afterword: Putting it all together