Inspectors and Enforcement at the Front Line of Government (Hardcover)

1. Introduction: The social dynamics of daily inspection work Steven Van de Walle and Nadine Raaphorst 2. Studying uncertainty in decision making by street-level inspectors Nadine Raaphorst 3. Inspectors as information-seekers Jeffrey B. Hall, Joakim Lindgren and Moritz G. Sowada 4. Are you a true offender? Bus ticket inspection as deviance enactment Jean-Baptiste Suquet 5. Strict enforcement or responsive regulation? How inspector-inspectee interaction and inspectors role identity shape decision making Kim Loyens, Carina Schott and Trui Steen 6. Dynamics of inspectors' enforcement styles Carlos Wing-Hung Lo, Ning Liu and Pansy Hon Ying 7. Power dynamics and power asymmetries in the interaction between street-level inspectors and inspectees Nissim Cohen and Sagi Gershgoren 8. Stimulating collaboration and cooperation in tax inspection Karen Boll 9. Welfare fraud inspectors between standardization and discretion Vincent Dubois 10. Collective discretionary room: How inspectors decide with providers and citizens Suzanne Rutz and Antoinette de Bont 11. A micro-level perspective on joint inspections: how teamwork shapes decision making Kim Loyens 12. The decision made. On the inspection encounter Peter Hupe