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· 제목 : A Manifesto for Ombudsman Reform (Hardcover)
· 분류 : 외국도서 > 인문/사회 > 사회과학 > 범죄학
· ISBN : 9783030406110
· 쪽수 : 163쪽
· 출판일 : 2020-04-07
· 분류 : 외국도서 > 인문/사회 > 사회과학 > 범죄학
· ISBN : 9783030406110
· 쪽수 : 163쪽
· 출판일 : 2020-04-07
목차
1. Introduction
Chris Gill and Richard Kirkham
2. Five Principles for a New Public Services Ombudsman
Richard Kirkham and Chris Gill
3. The Public Services Ombud and the Claims of Democracy
Nick O’Brien
4. The ombud’s jurisdiction: integration, specialism, and territorial scope
Carolyn Hirst and Chris Gill
5. The ombud and own-initiative investigation powers
Chris Gill
6. The ombud and “Complaint Standards Authority” powers”
Chris Gill
7. Managing complaints: Focusing on users and non-users of the system
Naomi Creutzfeldt
8. Strengthening procedural fairness and transparency through ombudsman legislation
Richard Kirkham
9. The Challenges of Independence, Accountability and Governance in the Ombudsman Sector
Brian Thompson
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