Hci in Business, Government and Organizations: 7th International Conference, Hcibgo 2020, Held as Part of the 22nd Hci International Conference, Hcii (Paperback, 2020)

Digital Transformation and Intelligent Data Analysis.- Towards Conversational E-Government - An Experts' Perspective on Requirements and Opportunities of Voice-based Citizen Services.- Designing Community-based Open Innovation Platforms based on Αctual User Behavior.- Investigating Patients’ Visits to Emergency Departments: A Behavior-Based ICD-9-CM Codes Decision Tree Induction Approach.- Massive Semantic Video Annotation in High-end Customer Service - Example in Airline Service Value Assessment.- Exploring Students’ Search Behavior and the Effect of Epistemological Beliefs on Contradictory Issues.- Exposing Undergraduate Students to the Challenges of Integrating Technology in Healthcare Delivery.- Detecting Deceptive Language in Crime Interrogation.- Transformation Action Cycle - Suggestions for Employee Centered Transformation to Digital Work in SMEs.- It‘s About the Documents - Re-Engineering Business Processes in Public Administrations.- Teamwork in Virtual World - Impact of “Virtual Team” on Team Dynamic.- Insights from the Apple Human Interface Guidelines on Intuitive Interaction.- The Effect of Queuing Technology on Customer Experience in Physical Retail Environments.- Protect Our Health with Cleaner Cars ? How to Gain Customer Acceptance for Air Pollution Decreasing Retrofit Purchase.- POS Product Presentation Concepts - Analysis of Affective, Conative and Cognitive Components in Decision Making.- A Review on Quality of Service and SERVQUAL Model.- Evaluating Potential of Gamification to Facilitate Sustainable Fashion Consumption.- Features of Smart City Services in the Local Government Context: A Case Study of San Francisco 311 System.- Research on Cross-Cultural Participatory Design by Design Teams Based on Chinese Cultural Background.- Model-Based Systems Engineering for Sharing Economy Service Systems Design Using Structure-Behavior Coalescence Process Algebra.- Forecasting the Subway Volume using Local Linear Kernel Regression.- Predicting Music Emotion By Using Convolutional Neural Network.- Social Media, Digital Commerce and Marketing.- The Challenges to Leverage User Generated Contents in B2B Marketing.- Investigating Linguistic Indicators of Generative Content in Enterprise Social Media.- Usability Studies of E-Commerce Checkout Process: A Perspective from Thailand.- Effects of Avatar Cuteness on Users’ Perceptions of System Errors in Anthropomorphic Interfaces.- Human Computer Interaction Aspects of Enterprise Social Networks: an Empirical Validation of Adoption Model in a Developing Country.- Virtual Reality Online Shopping (VROS) Platform.- Captivating Product Experiences: How Virtual Reality Creates Flow and Thereby Optimize Product Presentations.- How to Attract More Viewers in Live Streaming? A Functional Evaluation of Streamers’ Strategies for Attraction of Viewers.- Identification of Key Factors Affecting Logistics Service Quality of Cross-border E-commerce.- Effects of Online Reviews on Consumer Evaluation of Products: How Are They Different among Search, Experience and Credence Products?.- The Evolution of Marketing in the Context of Voice Commerce: A Managerial Perspective.- User Experience Testing vs. Marketing Experts ? Can Empirical Research Beat Practical Knowledge in Dialog Marketing?.- Effectiveness of Banner Ads: An Eye Tracking and Facial Expression Analysis.- An Exploration of Personalization in Digital Communication - Insights in Fashion.- Localization and Cultural Adaptation on the Web: An Explorative Study in the Fashion Domain.- FashionTouch in E-commerce: An Exploratory Study of Surface Haptic Interaction Experiences.- Cultural Appropriation in the Digital Context: A Comparative Study between two Fashion Cases.- Digital User Behavior in Fashion E-Commerce - A Business Model Comparative Study.- The Effects of Cookie Notices on Perceived Privacy and Trust in E-Commerce.- Research on Key Factors Affecting College Students’ Usage Intention of Green Public Welfare Activity Platform Based on DEMATEL Method.- Success Factors in Micro-Celebrity Endorsement: The Role of Informational and Narrative Content in Product Recommendation.