Smart Service Management: Design Guidelines and Best Practices (Hardcover, 2020)

Part I: Introduction to Smart Service.- 1. Introduction to Smart Service Management.- 2. Grasping the Terminology: Smart Services, Smart Service Systems and Cyber-Physical Systems.- 3. Industrial Maintenance in the Digital World.- Part II: Smart Service Design.- 4. Introduction.- 5. Smart Service Engineering.- 6. Smart Service Prototyping.- 7. Capturing the Value: How to Charge for Smart Services.- 8. Market Launch of Smart Services.- Part III. Smart Service Architecture.- 9. Introduction.- 10. Reference Architecture Models for Smart Services.- 11. Reference Architecture Models for Smart Service Networks.- 12. Smart Services in the Physical World: Digital Twins.- Part IV. Smart Service Analytics.- 13. Service Analytics: Putting the ‘Smart’ in Smart Services.- Part V: Smart Service Use Cases.- 14. Introduction.- 15. Automatic customer need detection with incident tickets.- 16. Smart Services: A Condition Monitoring Use Case Utilizing System-wide Analyses.- 17. Developing Real-time Smart Industrial Analytics for Industry 4.0 Applications.- 18. How transformational management enabled the development of a next level condition monitoring solution.