Smart Services Summit: Digital as an Enabler for Smart Service Business Development (Hardcover, 2021)

Business-centred, data-centred, or user-centred? A perspective on the role of designerly approaches to user centricity in big data innovation:- Value Creation with Digital Twins - Framework Validation and Analysis of further Development Priorities.- The role of AI platforms for the servitization of manufacturing companies.- Smart Service Development in Public-Private Settings ? Assessment Methodology and Use-Cases in the Lake Constance Region.- A Customer-Centric Search for Triggers as a Basis for Automation and Service Design.- A capability model for Equipment-as-a-Service adoption in manufacturing companies.- Service discovery in complex business ecosystems.- A Cognitive Approach to Manage the Complexity of Digital Twin Systems.- Smart Dust for Smart(er) Industrial Product-Service-Systems: Three Strategies and Their Application.- Digital Twin based Decision Support Services in Business Operations.- Procurement of advanced services within the domain of servitization: preliminary results of a systematic literature review.- BIM-enabled Issue and Progress Tracking Services using Mixed Reality.