Developments in Information & Knowledge Management for Business Applications: Volume 3 (Paperback)

Creating a system based on CRM solutions that will manage the supplier base.- Voucher 4.0 - Digitisation potential in voucher sales from the works council's point of view.- Use of E-service Analytics in Slovakia.- Managing Quality of Human-Based Electronic Services.- Sustainability Drives of the Sharing Economy.- Sentiment analysis for diagnostic purposes.- SZZ Unleashed-RA-C: An improved implementation of the SZZ algorithm and empirical comparison with existing open source solutions.- Which static code metrics can help to predict test case effectiveness? New metrics and their empirical evaluation on projects assessed for industrial relevance.- Intelligent Freight Forwarder with tabu search Algorithm.- Comparison the genetic algorithm and selected heuristics for the vehicle routing problem with capacity limitation.