책 이미지
책 정보
· 분류 : 외국도서 > 교육/자료 > 참고자료 > 일반
· ISBN : 9783111529226
· 쪽수 : 387쪽
· 출판일 : 2024-06-17
목차
Section 1 - Interpersonal Conflict Management
1. Understanding Perspectives and Viewpoints in Organizational conflict management (OCM)
2. Communication and OCM
3. Emotional Intelligence and OCM
4. Conflict Styles in OCM
5. Mindfulness and Self-Awareness OCM
Section 2 - Organizational Conflict Management
6. Employee Engagement and OCM
7. Working with Different Generations and OCM
8. Change and Conflict in OCM
9. Collaborative Practices in OCM
10. Designing Conflict Management Systems in OCM
Section 3 - Intercultural, International, and Ethnic Conflict Management
11. Intergroup Conflict in OCM
12. Stereotypes and Bias in OCM
13. Eastern and indigenous perspectives in OCM
14. Ethno religious conflicts in OCM
15. Political conflicts in OCM
Section 4 - Methods for Managing Organizational Conflicts
16. Negotiation in OCM
17. Mediation in OCM
18. Facilitation in OCM
19. Role of Organizational Ombudspersons and OCM
20. Coaching in OCM
Section 5 - Special Topics
21. Workplace Bullying in OCM
22. Forgiveness in OCM
23. The Importance of Soft Skills in Managing Conflicts
24. Women's issues in OCM
25. LGBTQ issues in OCM
