The Customer Centric Enterprise: Advances in Mass Customization and Personalization (Paperback, 2003)

Heading Towards Customer Centric Enterprises : An Introduction.- 1 The Customer Centric Enterprise.- Mass Customization and Personalization : Key Strategies for Customer Centric Enterprises.- 2 The Customer Centric Enterprise.- 3 The Many Faces of Personalization.- 4 Economic Evaluation of Mini-Plants for Mass Customization.- 5 Customer Driven Manufacturing Versus Mass Customization.- 6 User Modeling and Personalization.- 7 Art Customization.- Customer Centric Design and Development : Developing product families for customization and efficient manufacturing.- 8 Product Families for Mass Customization.- 9 Common Platform Architecture.- 10 Reconfigurable Models and Product Templates.- 11 Case-Based Reasoning.- 12 Using TRIZ to Overcome Mass Customization Contradictions.- Interfacing and Integrating the Customer : Getting customers involved and optimally informed.- 13 Web-Based Do-It-Yourself Product Design.- 14 Modeling Consumer Behavior in the Customization Process.- 15 Usability of Design by Customer Websites.- 16 Applications of Kansei Engineering to Personalization.- 17 Knowledge Based Product Configuration.- 18 The Customer at the Final Frontier of Mass Customization.- Customer Centric Manufacturing : Process design, production planning and control for achieving near mass production efficiency.- 19 Flexibility and Reconfigurability for Mass Customization.- 20 Distributed Demand Flow Customization.- 21 Segmented Adaptive Production Control.- 22 Challenges of Mass Customization Manufacturing.- 23 Modularization in Danish Industry.- 24 A Framework for Selecting a Best-Fit Mass Customization Strategy.- Applying Mass Customization to the Fashion Industry : Building a customer centric value chain for apparel and footwear customization.- 25 Towards the Extended User Oriented Shoe Enterprise.- 26 Implementing a Mass Customized Clothing Service.- 27 Individualized Avatars and Personalized Customer Consulting.- 28 Footwear Fit Categorization.- 29 Virtual Reality and CAD/CAM for Customized Shoe Manufacturing.- New Directions : Future challenges for building the customer centric enterprise.- 30 New Directions for Mass Customization.