Electronic Government: Third International Conference, Egov 2004, Zaragoza, Spain, August 30-September 3, 2004, Proceedings (Paperback, 2004)

e-Government: The Challenges Ahead.- e-Democracy.- Electronic Democracy and Power.- Young People and e-Democracy: Creating a Culture of Participation.- The Support for Different Democracy Models by the Use of a Web-Based Discussion Board.- The Framework of e-Democracy Development.- Networked ICT to Foster e-Democracy?.- Interoperability.- Analysis of the Interoperability Frameworks in e-Government Initiatives.- An Overview of DC-Based e-Government Metadata Standards and Initiatives.- Enterprise Architecture for e-Government.- Information Integration or Process Integration? How to Achieve Interoperability in Administration.- Security Requirements Engineering for e-Government Applications: Analysis of Current Frameworks.- Semantic Lexicons for Accessing Legal Information.- Impact of e-Government Interoperability in Local Governments.- Process Management.- e-Government Intermediation.- Comprehensive Process Management in Public Administrations - A Case Study.- Government Support for Energy Saving Projects.- Technical Issues.- Reducing the Integration of Public Administration Databases to Approximate Tree Matching.- Software Acquisition Based on Business Models.- Customer Support for Job Learning on Demand.- e-Voting.- Levels of Difficulty in Introducing e-Voting.- Implementation of Quorum-Based Decisions in an Election Committee.- Services, Processes, General Assistance.- Translating Customer-Focused Strategic Issues into Operational Processes Through CRM - A Public Sector Approach.- Impact Analysis of Two World Custom Organization Technical Instruments - Customs Data Model and Unique Consignment Reference - On Customs Operations and Performance: Survey at 18 Customs Administrations.- Electronic Public Service Delivery: Exploring the Use of Focus Groups for Ex Ante Program Evaluation.- An e-Government Interface for the Director-General - Or: How to Support Decision Makers with an Electronic Chief Secretary?.- Empowering the Regions.- Presentation Strategy of Data Analysis and Knowledge for Web-Based Decision Support in Sustainable Urban Development.- What Have We Learned from the TANGO Arena for Regional Cooperation Around e-Government in Southern Sweden?.- The Diffusion of e-Services in Danish Municipalities.- Economies of Scale in e-Government: Time for Evidence.- Methods and Tools.- State of the Art in e-Gov Research - A Survey.- A Social Shaping Perspective on an e-Governmental System(ic) Failure.- Rules, Norms, and Individual Preferences for Action: An Institutional Framework to Understand the Dynamics of e-Government Evolution.- Reduction of the Administrative Burden: An e-Government Perspective.- G2G Collaboration.- An Unsuccessful G2G Endeavor in Brazil.- An International Trade Negotiation Framework for e-Government.- A Web-Based System for Supporting Structured Collaboration in the Public Sector.- Supporting Inter-administration Cooperation: The EU-PUBLI.com Approach.- Digital Building Permit Application: A Feasibility Study for a Shared Services Solution in the Netherlands.- G2G Collaboration to Support the Deployment of e-Voting in the UK: A Discussion Paper.- How to Modernize the People Registration Process.- Reliable Peer-to-Peer Access for Italian Citizens to Digital Government Services on the Internet.- The Challenge of Inter-administration e-Government.- Applying MDA Concepts in an e-Government Platform.- Change and Risk Management.- e-Governance: Some Performance and Quality Assurance Aspects.- FRAMES Towards Risk Modelling in e-Government Services: A UK Perspective.- Public e-Procurement - Determinants of Attitudes Towards Adoption.- e-Governance.- e-Government as an Enabler of Public Management Reform: The Case of Switzerland.- Digital Divides Revisited: Towards a Model for Analysis.- An Integrated Framework for Analyzing Domestic and International Digital Divides.- Content Analysis of a Local Government Initiated Discussion Forum.- Explaining Successes and Failures of e-Government Implementation with Micro