Biz Time 1

1권

THE OFFICE AND COMPANY
1. Jobs and Personal Introduction
2. Company Organization
3. Compensation and Promotion
4. Company Instruction

OFFICE COMMUNICATION
5. Small Talk
6. Orientation and Mentoring
7. Asking for and Offering Advice
8. Accomplishing Project

PHONE CALLS
9. The Basic of Business Phone Calls
10. Phone Message
11. Making Appointment on the Phone
12. Telephone Inquiries
13. Flying Out
14. Lodging
15. Eating Out
16. Directions and Transportation

Email
17. The Basic of Business Emails and Fax
18. Making Requests by Email
19. Placing and Responding to Orders by Email
20. Making Complaints by Email



2권

Business Meetings
1. General Introduction to Meetings
2. Opening and Controlling Meetings
3. Expressing Ideas and Opinions
4. Making Decisions and Closing Meetings

Business Presentations
5. Business Presentation Structure
6. The Introduction
7. The Body - Sequencing and Linking Main Points
8. The Body - Effective Language
9. The Body - Visual Aids
10. The Conclusion

Business Negotiations
11. Opening a Business Negotiation
12. Establishing Positions
13. Discussing Specific Items and Making Proposals
14. Managing Disagreements and Bargaining
15. Closing a Business Negotiation
16. Idiomatic Language in Negotiations