On the Job English : English for Cabin Crew

1. Pre-flight Preparation
2. During Boarding
3. Before and After Take-Off
4. In-flight Procedures
5. Food and Beverage
6. Dealing with passengers' complaints
7. In-flight Medical Emergencies
8. In-flight Emergencies
9. Landing
10. Post-disembarkation duties
11. Parts of the Cabin & Safety Management
12. Customer Service Tips